Enbright FAQs

Q: Do I need to download a new mobile app?

A: No need to download a new app. Just make sure to update your app when prompted by your device.

Q: How do I reset my Online Banking password / security code?

If you need to reset your member password for the virtual branch, please go to: https://enbrightcu.com/login and select the Forgot Security Code button

Once clicking the ‘Forgot Security Code’ Button, you will receive an email with a temporary security code. Please make sure we have your correct email address within our system.

Go back to Online Banking login and manually enter the temporary security code into the password box.

Members will be required to answer at least one of your previous security questions before entering a new security code/ password.

Screenshots provided below.

Virtual Branch login screen
Example of security code reset email.

Q: How do I make a loan payment?

Members can go to https://enbrightcu.com/convenience/make-loan-payment

and easily make their loan payments with BluePay.

Please have your member ID readily available. *A $19.99 convenience fee is charged for each payment.

Q: How do I make a credit card payment?

Members can go to the Quick Links dropdown under the navigation menu and select: ‘Credit Card Payment’, or go to link: https://enbrightcu.com/credit-card-payments

Direct Link: https://www.ezcardinfo.com/#/

Q: Can I skip a loan payment?

We know that the end of the year can make more demands on your finances, between holidays, taxes, travel, etc. Our Skip A Payment program allows you to skip one loan payment yearly after 12 months of payments have been made. If the loan is paid twice a month, those two payments may be skipped during the month you choose. Only one skipped payment (month) is allowed per year. Skipping a payment may extend the term of the loan and is not available if you have had a loan extension in the last 12 months.

Mortgages, credit cards, SBA Loans and credit lines are excluded from this offer. To apply for a skipped payment, CLICK HERE for the application form. Please complete the form and submit it at least five days before your payment is due.

Please submit a separate form for each loan.

Q: What Is Enbright Credit Union's Routing Number?

Routing Number: 264080549

Q: What lienholder address do I put on my insurance with my Enbright Auto Loan?

FOR MEMBERS:

Enbright Credit Union – Insurance Tracking Center

P O Box 25513

Fort Worth, TX 76124

Q: What fees will I be charged if Enbright Credit Union pays my overdraft?

Under our standard overdraft practices:

We will charge you a $33 fee each time we pay an overdraft. Fees may change.

There is no limit on the total fees we can charge you for overdrawing your account.

Q: What are the standard overdraft practices that come with my account?

A: We authorize and pay overdrafts for the following types of transactions 60 days after account opening:

Checks and other transactions made using your checking account number
Automatic bill payments ACH transactions

We do not authorize and pay overdrafts for the following types of transactions unless you ask us to (see below):

ATM transactions
One-time debit card transactions

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay an overdraft, your transaction will be DECLINED.

Q: What if I want Enbright Credit Union to authorize and pay overdrafts on my ATM and one-time debit card transactions?

Courtesy Pay is a form of overdraft protection that is available to
all members in good standing holding a share draft account. Only one (1) share
draft account per member will carry courtesy pay.

Q: How to upload my check into mobile deposit?

*click image to enlarge*

The Endorsement Required should read: For Mobile Deposit only to Enbright Credit Union. It must say this for the check to be approved.

Have A Question Not Included in Enbright’s FAQ?

I have a question! – ASK THE DONELSON BRANCH LOCATION

I have a question! – ASK THE DOWNTOWN BRANCH LOCATION

I have a question! – ASK THE INDIAN LAKE BRANCH