Claudia Lizardi has been a credit union member at Enbright for four years. She had always been happy with her credit union’s service, but when she stopped by the credit union in Donelson on a Saturday and met Laura Medico, she really felt like she belonged.
“Laura just made us feel incredibly welcome.” Said Claudia. “She was friendly and professional, but also just so very kind.” The Lizardis had stopped by the credit union to talk to someone about an auto loan. While talking to Laura, Claudia mentioned had used the credit union for her own accounts, but her children had accounts at a large bank, and she wasn’t happy with what they were earning. Laura helped Claudia get the accounts moved to Enbright, where they’re very happy with their new dividends, and can continue building their savings for the future.
Claudia, who works in the customer service field herself, said that good service like Laura delivered comes from the soul. “Laura made us feel welcome; like we had already known her. I’ll be a member for life.”