March 20, 2020
Updated May 12, 2020
Letter from the President of Enbright Credit Union
Regarding Our COVID-19 Plan
Good day all,
UPDATE: Enbright will begin re-opening branch lobbies, on a staggered schedule, beginning Monday, May 18. We have put in place social distancing practices, temperature checks, and the requirement of a face covering to enter a branch lobby. This is for your safety and the safety of our staff. Thank you for your understanding and participation. Click here for information.
I want to talk to you today about the actions we have taken to protect you, your family, our team members, and their families’ health. As of Monday, March 23, 2020, our Indian Lake and Donelson branches will be open and available but service will be limited to the drive-up tellers and ATMs only. Our Downtown branch will only be open to persons who have access to the NES building. This measure has been taken to reduce the potential spread of COVID-19 (Coronavirus) being transferred to you, your family, and our team members. The branch lobby closures will be re-evaluated on April 3, 2020. If the situation has improved and it is safe for you and our team members, we will re-open our lobbies. However, if the health and safety of the public and our staff are still in question, the lobbies will remain closed until it is safe for everyone. We will be evaluating the situation on a weekly basis and updating you on any changes that occur.
Please watch this space, your email, and our Facebook page for updates.
You should know that you have other opportunities to conduct your business with Enbright Credit Union. Our ATM Network CU24, the Enbright website Virtual Branch, and our mobile app are available to you. Also, you can call our main number and speak to any of our branch team members, and you can call our voice response system Teller Line. I encourage you to take advantage of all of our services and I would ask that you be patient with us during these unprecedented and challenging times. Should you have a need to visit one of our branch lobbies in person, please call us to discuss your situation and, if we can, we will make an appointment for you to meet with an Enbright team member.
We are here to serve you and to provide assistance to you and your family—not only during this outbreak of the Coronavirus, but also to members who have been impacted by the March tornado. Please call us if we can help you and your family in any way, and thank you from myself and all of the team members for being a member of Enbright Credit Union.
Enbright Credit Union